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Written By Welton Hong, Ring Ring Marketing On a chilly Monday morning, the phone at Harrison & Cole Funeral Home stayed eerily quiet. The funeral director, Melissa, couldn’t understand it. Just two weeks earlier, families were calling steadily about preplanning and immediate services. Now — nothing. Out of curiosity, she looked at her website. The pages loaded slowly, and the contact form seemed broken. If Melissa had been watching her analytics, she would have seen the red flags: a sharp drop in traffic, fewer phone-click events and visitors abandoning the site within seconds. Instead, she was flying blind. That’s where Google Analytics 4 (GA4) comes in. GA4 is Google’s free tool for tracking how people use your website. It replaced the old Universal Analytics system in July 2023 — and for funeral homes, it’s more than just a tech upgrade. […]

Partnerships in funeral service businesses can be both a strength and a challenge. Shared ownership often begins with aligned goals, but over time, differing visions, unequal workloads, or family dynamics can create tension. These disputes don’t just affect the partners involved – they can damage staff morale, disrupt service quality, and ultimately hurt the reputation of the firm in the community. When disagreements escalate, the consequences can be serious. Prolonged disputes can lead to legal battles, financial strain, and missed opportunities for growth. In some cases, they prevent businesses from pursuing acquisitions, expanding facilities, or even maintaining day-to-day operations smoothly. Too often, owners wait until conflict has boiled over before addressing it, rather than being proactive and putting safeguards in place from the start. The most effective way to avoid destructive disputes is to establish clear rules early. This means […]

If you’re an independent funeral home or cemetery owner, tracking public company performance might seem like something only Wall Street cares about. But the truth is, these companies influence the entire profession, especially when it comes to how buyers think, how valuations are framed, and what success looks like in today’s market. At Foresight, we maintain a quarterly model that tracks the two dominant public players in the funeral profession: Service Corporation International (SCI) and Carriage Services (CSV). We analyze their financials, monitor their growth, and benchmark their performance against trends we see across the country. The goal isn’t to mimic every move they make. It’s to study what’s working, what’s not, and use it as a reference point for private business owners who want to grow, transition, or better understand their own value. What the Data Reveals We track […]

When most people hear the word “branding,” they picture a logo, a website, or maybe a color scheme. But in the funeral and cemetery profession, branding runs much deeper. A strong brand isn’t just what you look like, it’s how you make people feel. It’s the trust you inspire in families, the reputation you carry in your community, and the reason generations return to you in their times of need. Recently, I had the opportunity to lead a training session on Branding Fundamentals in Funeral and Cemetery Services, and the conversation highlighted just how critical branding is for long-term success in our profession. Branding vs. Marketing: Knowing the Difference One of the biggest misconceptions is that branding and marketing are the same thing. They’re not. Branding is your foundation: the “what” and “why” behind your business. Marketing is the “how.” […]

The Challenge Selling a business is a major financial and emotional milestone, often complicated by family dynamics and long-term planning. While advisors are essential, success depends on their alignment, clear communication, and guidance throughout the process. When a family-owned funeral home faced delays and confusion from fragmented advice, Foresight was brought in to coordinate the team and ensure a successful sale. The Solution Milestone #1: Choosing a Successor The owners hoped their grandchildren would take over, but their inexperience and limited financing made this unfeasible. The bank’s initial advice was vague and overly optimistic. In reality, the deal required a significant discount and risky seller financing, exposing the owners if the grandchildren defaulted on payments. Once this was clear, the family opted for a third-party sale, allowing the grandchildren to grow in the business without heavy debt. Milestone #2: Choosing […]

By Welton Hong, founder and CEO of Ring Ring Marketing When a family is grieving, patience is thin, and needs are urgent. If your website hesitates, they won’t: They’ll leave your website and choose the next funeral home in the search results. Multiple studies show the cost of a slow site. For instance: 53% of the time, someone will abandon pages that take longer than three seconds to load, according to Google. The chance a visitor bounces jumps 32% as load time grows from 1 to 3 seconds, and 123% from 1 to 10 seconds on mobile, according to Google. Conversion-focused research conducted by HubSpot finds the best conversion rates happen between 0 to two seconds, with sharp declines as seconds pile on. If your pages routinely exceed a few seconds to load, the implications are clear: People feel that […]

And no, you don’t need to panic. But you do need a plan. Let’s set the scene. A future family is sitting on their couch—probably in sweats, possibly with a pet in their lap—Googling funeral homes. Not driving around town. Not flipping through the Yellow Pages (RIP). Just tapping, scrolling, and reading reviews. And in those few moments, they’ve already decided whether you feel approachable, trustworthy, and worth calling—or if they’re moving on to the next name in the search results. According to our 2025 Consumer Behavior Study, 78% of future families plan to do online research before choosing a provider. That’s up from 71% last year. The shift we’ve been warning about? It’s no longer “on the horizon”—it’s already at your front door. And if your website is still rocking a PDF price list and a grainy photo from […]