Articles

Written by Jared Tanke I’ve always been fascinated by how much business success comes down to the things you can’t immediately see in a spreadsheet. Sure, numbers are important—revenue, profit margins, and market share all matter—but what separates a truly valuable funeral home from the rest often lies beyond those metrics. It’s the things you invest in today, the ones that don’t show up as line items, that can make all the difference when it’s time to transition your business. Here are some of the key areas operators should focus on to build not just a profitable funeral home, but one that stands out to potential buyers when it’s time to sell. Build a Strong Team and Foster the Right Culture Think about your team. Are they just employees, or are they the heart and soul of your funeral home? […]

Actionable strategies for developing staff into leaders for your firm and community In today’s rapidly evolving funeral industry, leadership is found in the everyday interactions your staff have with grieving families and community members. Transforming your staff into the next generation of leaders is not only vital for sustaining excellence in service but also for driving innovation, deepening community involvement, and fostering a culture of continuous improvement. Let’s talk about actionable strategies to cultivate leadership among your team members, emphasizing in-person engagement, professional growth, and the profound impact of community involvement. Creating a Vision for the Future Empowering your staff to become the next generation of leaders begins with a clear, shared vision that harmonizes traditional values with modern innovation and deep community involvement. Vision-Driven Culture: Clearly articulate your organization’s mission, values, and long-term goals during in-person meetings. When every […]

SCENARIO: Randall T. Smith and his wife, Petaluma (“Peta”), had owned and operated their own funeral home and crematory business, Mesa West Funeral Home & Crematory in Midland, Texas, for nearly seven years serving their community with the highest level of service at affordable prices. Then, in 2019, Randall was diagnosed with liver cancer, and in 2020, he passed away. Before Randall died, he told Peta that, “if you ever sell the business, I think it’s worth at least $1.4 million.” Randall and Peta, who were both licensed funeral directors and embalmers, had built Mesa West Funeral Home & Crematory on money they had saved up from years working for a corporate consolidator. Mesa was serving a solid 210 families a year, with total annual Revenue just north of $1 million by 2019. During peak COVID periods between 2020 and […]

Embracing innovation while honoring tradition. The funeral service and cemetery professions have always stood at the intersection of tradition and adaptation. From the beginning, their focus has been on providing comfort, care and dignity to families during highly challenging times. Despite this heritage, however, funeral service is similar to other professions and therefore not immune to the rapid advancement of technology. Artificial intelligence (AI) has found applications across various sectors already, and it is now making its way into funeral home and cemetery operations. When I was first approached about the AI concept for funeral service four or five years ago, I confess I didn’t see the fit. I was wrong, however, and now see that AI is transforming the profession. In order to come to that realization, however, I had to understand how such a deeply human-centered vocation – […]

As Foresight’s annual Funeral and Cemetery Consumer Behavior Study has revealed for the past five consecutive years, competition is intensifying and technology is reshaping how funeral and cemetery professionals connect with clients as consumer preferences and expectations evolve. To not just survive but to thrive in this dynamic environment, funeral homes need a robust strategy built on three fundamental pillars: self-awareness, a proactive business plan and a strong, supportive culture. These elements are inextricably linked; together, they create a synergistic approach to success. The Power of Self-awareness Success begins with a multifaceted understanding. In the funeral home context, this requires a keen awareness of three critical areas: yourself, your business and your community. Self-Awareness: The capacity to understand your own emotions, thoughts and behaviors is paramount for effective leadership. For funeral home owners and managers, this translates into a realistic […]