June 27, 2024

Why Your Pre-need Program Isn’t All It Could Be… And What You Can Do to Change It

Written by Wanda Sizemore, Homesteaders Director-Training & Development I have been fortunate to work in many funeral homes throughout my career, from all across the country. I have found that the differences between these businesses are significant, but in a lot of ways all funeral homes are alike: We are all here to serve families when they need us most, and that is true no matter what your role is in the funeral home. Like many of you, I came to the profession through personal tragedy after the unexpected loss of my mother and brother-in-law. In the days that followed, my family was understandably overwhelmed with grief and stress. When it became clear my boss at the time was not able to offer me the time and space I needed to process these catastrophic losses, I left my employer and […]
June 27, 2024

Ask the Owners: This is Not a Dress Rehearsal! You Are Meant for More!

Written by Diann Anderson, formerly of Anderson Funeral & Cremation Services Why Momentum Matters: Transforming Your Funeral Home from Stagnation to Success and Making a Lasting Impact As the saying goes, a picture paints a thousand words, and the best way to illustrate a point is by telling a story.  I would like to tell you the story of two different funeral home businesses.  I cannot think of a more engaging way to stress the importance of your business having momentum than painting the picture representing the difference between two different business models – one that has it and pursues keeping it and one that doesn’t care.  In this article I am going to tell you exactly why your business must have momentum for you to realize success. I am opening up my vault of experience and will be sharing […]
June 27, 2024

Ask the Analyst: Mid-year Self Check-Up

Written by Jarod Bernat As the first half of 2024 comes to a close, it is time to take a look back at how the year has unfolded so far. I’m sure everyone established a budget at the start of 2024, and I’m also sure everyone has set aside time to review how they’ve done versus their expectations through the first six months of the year. Could you read my sarcasm there? Okay, maybe it’s a bit presumptive to assume everyone took time to budget their year out, especially since we’re talking about a profession that’s infamous for being a 24/7 commitment. But it is vitally important to our evolution as business owners to set goals each year, and then afterwards, reflect on our performance against those goals. This means that we must intermittently self-evaluate to identify times in which […]
June 27, 2024

The FTC’s Proposed Regulation of Junk Fees and The Effects on The Funeral Profession

Written by the lawyers of WRW Legal, PLLC:  Wendy Russell Wiener, Lauren Pettine and Hank Thompson. Over the last few years, consumers and the federal government have grown critical of “junk fees” in a variety of industries and professions. As a result, the Federal Trade Commission is promulgating new regulations designed to address junk fees.  The funeral industry is wary of the FTC’s efforts here, and rightly so, which seem to go hand in hand, philosophically, with the potential revisions to the long-established Funeral Rule. Our office has been monitoring the discussion on junk fees and reviewing the proposed text of the regulations with an eye toward impact on the funeral industry. Junk fees are defined as mandatory fees which are omitted from advertised prices by businesses. All businesses will be subject to these regulations, if they become effective. The […]
June 27, 2024

Legal Case Study #7

Scenario: Oren Gibson is a fourth-generation owner-operator of Orville H. Gibson Funeral Home & Cremation Services in Sevierville, Tennessee. The business has been serving their community for over 100 years and is deeply and successfully entrenched in Sevierville with a sterling reputation. One Tuesday morning, Oren completed a routine monthly meeting with his entire staff and had just sat down at his desk to approve some invoices when he received a call from the receptionist. A lady named Missy was there to see him, and she had an urn in-hand. He peeked at his calendar and saw that there was not anything that had been scheduled, and the name “Missy” did not ring any bells. He had one funeral director on maternity leave and his other funeral director was off. Oren got up and braced himself for either what could […]
Call Now Button