Blog

December 21, 2021

Legal Check: Funeral Home Negligence

Scenario: Ibanez Family Funerals & Cremations has been a successful family-owned funeral home business in Texas for the past 17 years. Due to the continued rising cremation rates in his market, Richard Ibanez decided to build out and expand his prep room space along with having a cremation area and retort installed about three years ago. Along with being licensed funeral directors, Richard’s two sons, Bill and Ricky, are also responsible for managing the prep room and the crematory, respectively. The Ibanez family has continued to serve their community extremely well with both their funeral and cremation service offerings. Unfortunately, Ibanez Family Funerals & Cremations has been dealing with two very angry families who might threaten to bring lawsuits against them. Both families have the last name of Smith. Adam Smith was a 28-year-old male who died in the line […]
December 20, 2021

Making Your Cemetery the Trendy Hangout

How can someone make a cemetery a place that people will be happy to come to? The lore and fiction of our society have us avoid cemeteries. We even believed that whistling while passing a cemetery protected us. In the south, the Gullah Geechees believed in holding their breath to keep the “haints” away (“haints” is Geechee for haunts). Many people have their own personal experience of being in a cemetery typically involving saying goodbye to a loved one. So how can someone make a cemetery a fun place to visit? Well, I have seen it done well. It takes a reset of your mindset. Think about who your consumers are? If you think your consumers are the deceased who are interred in your property, I would ask that you rethink that answer. I think you have two groups of […]
December 20, 2021

Checking-in and Planning Your Success in 2022 Begins NOW

“If you fail to plan, you are planning to fail.”– Benjamin Franklin When we gather for the holiday this year, I suggest we take a moment to be thankful. This has been a very long, hard past couple of years. The death care profession has gained new levels of recognition in the media and society. The emergence of the profession as the “last responders” has propelled it to new heights. However, this recognition does not come without a price. Many are worn out, stressed and on their last nerve. The past couple of years have been difficult for most, but extraordinarily so for our profession. To continue to do the incredible work that you do, you must be at the top of your game. Make sure that you are taking care of your –and your staff’s – mental health. There […]
December 20, 2021

Chapter Twelve: The Economics of Preneed Theft

Competition is good, but theft by deceit and unfair business practices is anti-competitive. Sadly, the words “preneed” and “theft” can go hand in hand. I’ve seen people steal preneed deposits, falsify insurance claims and fail to make deposits into various trusts. These people, of course, are crooks. The thing is, they themselves would tell you they are crooks and knew they were breaking the law. There are others, however, who could be stealing preneed funds, but these individuals don’t think they’re doing anything wrong. They even commit their misdeed in the open, and if caught, will not be prosecuted. Who commits these nefarious acts, you ask? Some employees, when they leave a place of employment, choose to co-opt confidential business property and goodwill, then use it to try to convince consumers to move their established preneed arrangements to another funeral […]
December 9, 2021

Foresight Focus Whitepaper: The Renewed Focus on Pre-Need

The Renewed Focus on Pre-Need: Giving Consumers What They Want DOWNLOAD NOW While Covid-19 has had massive effects on how consumer perceptions, attitudes, and behaviors have changed at an accelerated pace all across the board, consumer demand for pre-planning is an area that has taken front and center for the funeral and cemetery professional. While the last two years have been taxing across the globe, hitting the psyche of consumers everywhere and in almost every industry, the pandemic has taken a particular toll on funeral and cemetery last responders who have borne the brunt of helping families affected by the virus. Because there is a heightened awareness over one’s own mortality given Covid deaths, there has been a marked change in the attitudes of consumers regarding the value and importance of having pre-arrangements in place. As we discussed in the […]
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