Why be influenced by someone you don’t respect? A confident owner/manager who knows that his staff and firm deliver exceptional service has no competitors. Since I first set foot in a funeral home in 1984, one best new thing has come along and evolved. No, you can’t buy it. No, you can’t steal it. And no, you can’t copy it from your competitor. This new thing, however, will help you increase your profit and the value of your business by thousands. Will it bring a smile to your face? Absolutely! Is it advertised in the pages of this magazine? No. In fact, if you add it to your repertoire, you will be the only one to have it. You should be warned that it is as infectious as any virus, though, so it will infect your staff and those […]