November 28, 2023
Published by 
Dan Isard on November 28, 2023
Dan Isard on November 28, 2023Every year for almost 40 years, I have worked with funeral home owners and managers, as well as cemeterians, to create their annual business plans. As I prepare to exit my chosen career, I want the next-to-last lesson plan I offer you to be about, er, well… planning. I have learned more than I ever thought possible about planning for my lifetime, so allow me to be your wise “Uncle Murray” this month. The “big picture” is actually not one image but more like a jigsaw puzzle, made up of all sorts of pieces, small and large, that together form your life. While those of you who chose to become business owners have a picture within the big picture called your business, each individual’s pieces should all fit together to form their life plan. It’s only after retiring that you […]
October 26, 2023
Published by 
Nicole Vullo on October 26, 2023
Nicole Vullo on October 26, 2023In our next installment of Ask the Owners, Stephen and Diann Anderson, formerly of Anderson Funeral & Cremation Services discuss the changes taking place within the funeral and cemetery profession and provide firsthand insights on how to adapt and evolve to meet these changes: Dear Friends, It’s been a month since we last connected, and we’ve been on a reflective journey. We’ve found ourselves pondering the true impact of the Funeral Profession not just for those who have chosen the calling to own a funeral home or to be a Funeral Director, but also for the families and communities we serve. We’ve asked ourselves a question that might resonate with you: Have you ever felt like your “Give a Damn” spirit has broken? If so, let’s embark on a transformative journey together, one that will help us better serve those […]
October 26, 2023
Published by Nicole Vullo on October 26, 2023
Nicole Vullo on October 26, 2023The new year may seem like it is far away, but there are just a mere 10 weeks left. While owners and operators have to keep their eye on the ball in order to maintain a strong finish to the year, simultaneously they must also keep the future in focus. This means, budgeting for 2024. We asked Senior M&A Analyst, Jared Tanke to further elaborate on this process. Question: I am in the process of starting my 2024 business plan for my funeral home. What is the first step that I need to take to create a successful plan? Jared Tanke: Budgeting for a funeral home is absolutely critical to maintaining quality service, having adequate reserves for upgrading facilities, and navigating the constant changing landscape of the profession. Having a well thought out planning session where you lay everything on […]
October 25, 2023
Published by Dan Isard on October 25, 2023
Dan Isard on October 25, 2023Last month, I provided a postmortem of the most common causes leading to the death of a funeral business. Here, I share a few thoughts on eulogizing those firms. Funeral directors are mission-driven people, not profit-driven people. Just as a church can fail if its revenue does not exceed its expenses, so, too, can a funeral home. Unlike other for-profit businesses, funeral providers cannot generate more revenue by advertising or somehow “stimulating” business. At-need services cannot be driven. The death of many iconic businesses can be tied to technology. Do funeral homes face the same risk? Big-box retailers were hurt by technology, for example, and Amazon is now the independent-business killer that Walmart was accused of being 30 years ago. That said, Amazon can’t even deliver caskets in a timely manner, so I doubt it could handle cremation very well […]
October 25, 2023
Published by Dan Isard on October 25, 2023
Dan Isard on October 25, 2023Owning a fully subscribed cemetery is not a good thing. In fact, no one wants to be the owner of a fully subscribed cemetery! City and state planners, being what they are, have made many mistakes when it comes to cemeteries. Crazy how that cemetery, which was planned to be on the farthest reaches of the city a century ago, now is located practically in downtown! How does that happen? Well, cemeteries are not mobile, of course. Once that land is consecrated, it is fixed. The city’s growth must grow around the cemetery, short of disinterring the cemetery. In my experience, managing what is now an “urban” cemetery is a great problem to manage. But the bigger issue is when that cemetery becomes fully subscribed and there are no interment rights to sell. State regulators planning for a cemetery usually […]