Stephanie Ramsey

September 21, 2020

HR Reality Check: Case Study #19

Scenario: Kirkland Cremation and Funeral Services provides services to approximately 150 families in its community. The business is owned by Clark Kirkland. Clark has one other licensed funeral director besides himself and also relies on multiple part-time funeral assistants. Most of these funeral assistants work regular part-time hours averaging 24 hours per week. In late March, when COVID-19 led to his state mandating “safer-at-home” orders, Clark made the difficult decision to lay off most of his part-time staff to do his part to help contain the virus. His expec-tation was this would be only a short period of time as he was an essential business and he needed his staff. However, the federal government then enacted the stimulus package providing additional benefits to newly laid off employees. For the past several weeks, even though Clark has offered his part-time employees […]
July 17, 2020

HR Reality Check: Case Study #18

Scenario: James and Martha Smitherton own a funeral and crematory business in the northwestern United States, Smitherton Family Funerals and Cremations. Smitherton’s serve 240 families a year with a staff of three full-time licensed funeral directors/embalmers (James, Todd and Kimberly) and a part-time apprentice. They also employ a full-time office support person to assist Martha in the office. The rest of their staff consists of 18 part-time employees who are scheduled as needed and based on their availability. Both Todd and Kim have worked for the funeral home for several years, and while both have children, they are in high school and college. The recent pandemic has stretched the funeral home staffing resources rather thin as nonessential employees are sheltering at home per their state mandate. As a designated essential business, the funeral home continues to operate and provide services […]
May 8, 2020
Funeral And Cemetery Consultants Stephanie Ramsey HR Reality Check 17

HR Reality Check: Case Study #17

Scenario:  Delmond Funeral & Cremation Services is a multi-location business owned by Ken and Stacy Delmond. The business employs more than 20 employees between its various locations. The funeral directors move freely between the various locations as needed, and are licensed to sell preneed on behalf of the business. Recently, while preparing for a family that was coming in to arrange for an imminent death, Stacy pulled the preneed contract that was written a few years ago by one of their funeral directors, Darrin Rodgers. Stacy realized that she did not recognize the insurance company named on the contract as the policy provider. She then began researching their records and discovered that there was no indication that the business had ever had a relationship with the insurance company. Further, the funeral business had never received commissions for selling preneed insurance […]
November 22, 2019
Funeral And Cemetery Consultants Stephanie Ramsey Annotation 2020 01 15 155532

HR Reality Check: Yep, the stories are true!

HR Case Study #16 Scenario:   Rossi Funeral Service is a single location business owned by Adrian Rossi serving 250 families a year.  The business employs more than twenty-five full-time and part-time employees.  Currently, they have several full-time licensed funeral directors who are all male and one female apprentice, Janice.  Adrian is very pleased with Janice and sings her praises.  Recently a post was made on social media that was ultimately identified as belonging to Janice.  Although Janice did not identify who she worked for, she provided many details about her work situation.  While she claimed she was working her dream job, she complained that she was paid a low hourly wage.  Further, she stated that she was required to work most of the removals both day and night, meet with families, and handle family services more than the licensed funeral […]
July 24, 2019
Funeral And Cemetery Consultants Stephanie Ramsey

Conflict Resolution

By Stephanie Ramsey; The Foresight Companies, LLC Many people believe that the funeral business work environment is something like the classic TV show The Brady Bunch. A mixed family that all got along and worked together in perfect harmony. Instead the reality is much more like the current show Modern Family— lots of sniping, gossiping, and taking sides with one group or another. While the daily work is ultimately accomplished, some employees may not be talking to each other and the atmosphere around the office is often frigid. Does this sound familiar? While the public may see a united team, behind the curtain there may be tension, frustration, and chaos that is on the verge of erupting at any moment. Managing funeral employees can be challenging on many different levels. One of the most difficult issues is addressing employee conflict. […]
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