Blog

July 25, 2025

It’s Not a Simple Cremation…Tips on educating client families for better results in the funeral home

Written By Jen Graziano, Attorney, Licensed Funeral Director NY/CT Coxe & Graziano Funeral Home If funeral directors were surveyed and asked how many times they’ve heard a family call say, “I’m just looking for a simple cremation” the numbers would be astounding.   These calls seem to come with far more frequency these days.  Funeral directors often find themselves in a tug of war, fighting to keep the family yet also fighting to protect their bottom line.  To all those who have longed looked with envy upon our industry for its inherent “recession proof” nature, rest assured, we are fighting for our life every day in the battle against a new consumer, a consumer with no regard for the sacred nature of our work. While volume may rise each year for a funeral home, revenue margins per case are noticeably shrinking […]
July 25, 2025

Ctrl + Alt + Del Your Old Marketing Plan

How to Stop Fighting the Algorithm and Start Winning the Modern Funeral Consumer Let me paint a picture. It’s 2007. You’ve got your first smartphone, your ringtone is probably “Low” by Flo Rida, and your marketing strategy? A yellow pages ad, maybe a billboard, and—if you were really ahead of the curve—a website that looked like it was designed by your nephew in high school. Fast forward to today. AI is writing love poems, algorithms decide who sees what before they’ve even thought about needing it, and TikTok influencers are selling everything from shampoo to caskets (seriously). So, let me ask you this: has your marketing plan kept up with the times… or is it still buffering? If your strategy could use a reboot, don’t worry. It’s not too late to Ctrl + Alt + Del your old plan and […]
July 25, 2025

Is Your Firm’s Health Helping or Hurting Yours?

Funeral and cemetery professionals are natural caregivers. They serve grieving families with empathy, walk alongside them during life’s hard moments, and ensure that every detail of every service is handled with care. But in the process of supporting others, those same caregivers can neglect their own needs and those of their firm. There’s a lot of talk about self-care these days – and for good reason. Burnout and compassion fatigue are real risks in funeral service. But self-care isn’t just about bubble baths and meditation. It’s also about financial clarity, operational stability and long-term peace of mind. In short, it’s about taking care of your funeral home, too. One of the most powerful means of professional self-care is something many funeral directors only associate with selling their firm: a business valuation. This article reframes that misconception and demonstrates that a […]
June 25, 2025

Announcing You’re Selling the Funeral Home: Don’t Let Staff Hear It from Their Casket Rep

There’s no perfect script for telling your team you’re selling the funeral home—but there is a wrong way. That’s not addressing it head on, keeping things vague, or waiting too long and letting your staff hear it from third parties like their casket rep. In a profession built on trust and relationships, that kind of surprise doesn’t just bruise morale—it can erode the culture you spent a career building. Selling your funeral home isn’t just a transaction. You’re handing over something deeply personal—a community institution, a brand your team helped shape, a space where families found comfort. When staff are kept in the dark until the last second, it stirs panic, invites rumors, and makes buyers wonder if they’re inheriting a team—or a time bomb. Here’s how to do it better. These aren’t just bullet points from a handbook—they’re lessons […]
June 25, 2025

Telling the Real Story of Your Business: Why Recasting Financials Matters

Most funeral home owners don’t spend much time digging into financial statements— and understandably so. Your focus is on families, staff, facilities, and the day-to-day operations that make your business what it is. But when the time comes to plan for retirement, transition ownership, or even apply for financing, the numbers matter. And often, they don’t reflect the full picture. Recasting financials is the process of adjusting your financial statements to show the true earning potential of your business. It’s not accounting manipulation—it’s about separating personal or one-time expenses from your actual operational performance so a buyer, bank, or successor sees the business as you run it, not just as it appears on paper. For many funeral home owners, traditional financial statements understate profitability because they’re built around minimizing taxes. You may run personal expenses through the business, like a […]
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