Articles

August 25, 2022

NEXT GEN: Leading

Top challenges facing those who lead the team and how to deal with them. One thing nobody impressed upon you when you were chosen for a position of leadership is the importance of simply showing up – to be there to handle situations with integrity, confidence and a balanced head; to be the guiding light; to be present; to be there when you’re needed, whenever that might be. Another thing no one told you was that you are supposed to have all the answers. Actually, that’s not true, but it isn’t far off. As the profession moves into this post-pandemic era, there is greater need for quality leaders today than ever before, which also means there is tremendous opportunity for young professionals today. Whether that journey leads to working for someone else or for yourself, success will likely require you […]
August 25, 2022

Cemeteries Are Not Funeral Homes

Cemeteries are not Funeral Homes. Their mission is very different from their sibling within the deathcare business. A cemetery is a long-term provider of care versus a funeral home, which is short term. The funeral home may have an intense relationship with a family, going from stranger to intimate member of the family within two to five days. The cemetery may start out as a stranger, but the relationship will go on for generations (a generation is measured as a term of 20 years). But both funeral home and cemetery are important providers to survivors in the event of death. Yet, many funeral homes spend a lot of time, money, and effort promoting their “independent” or “family ownership.” Cemeteries do not. And for good reason. Cemetery Ownership If we look at the history of cemetery ownership, there are a few […]
July 24, 2022

RESPECT

How can you make a positive difference in your community as society trends toward a meaningless tomorrow filled with simple cremation? Most scientists and archaeologists agree that Homosapiens, or modern humans, came into existence between 200,000 and 300,000 years ago. The first known communities, however, did not exist until around 14,000 years ago. But it’s the 9,500-year old Neolithic settlement known as Catalhoyuk, located in south-central Turkey, where nearly 8,000 people gathered, that may hold the key to the rise in major communities. Prior to the discovery of Catalhoyuk, humans were mostly known as nomadic people, hunters and gathers wandering in search of food. Although still up for some debate, archaeologists believe these early settlers came together through shared spirituality and artistic expression, giving way to shared farming and other social customs. There is no doubt that the Neolithic Revolution […]
July 24, 2022

Leading with Emotional Intelligence

EI, the biggest workplace performance predictor and strongest driver of leadership and personal excellence, begins with you. “Let us all be the leaders we wish we had.”– Simon Sinek, Author and Inspirational Speaker While there is no “I” in TEAM, the winning team you build (or currently have) must start somewhere, and that somewhere begins with you, Mr./Ms. Owner-Operator. By default, and regardless of whether you wanted to be a leader or not, your team looks to you to be captain of your ship. Throughout my career, I have worked for others and found myself wishing that this leader was more “this way” and that leader more “that way.” However, none of us is ever complete and perfect. I have always found myself learning what I should do under past managers and leaders, but just as importantly, I have learned […]
July 24, 2022

Using Packages to Enhance Your Revenue

I appreciated attending the 2022 ICCFA Annual Convention in Las Vegas. It gave all of us there a feeling of what normal used to be. As I was walking through the exhibit area, one person stopped me and asked, “Is there one single thing we can do to enhance our revenue?” I pondered the question as asked and felt that the topic should be treated as three questions: How do we know what our revenue should be? Is there something we can do to enhance revenue? Is there one single thing we can do to enhance revenue? Allow me to answer the one question, three ways. How do we know what our revenue should be? This is simple math. Revenue should be equal to or greater than overhead. Whether you are a cemetery, funeral home, trade service, or combination operation, […]
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