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People talk. They talk about you, they talk about your business. They talk loudly and they talk quietly. Are you hearing them? The odds say you’re not. Maybe you don’t want to hear them. Maybe you don’t want to know what they’re thinking about you and your business. Maybe you want to live your life isolated from reality. Click to read more Do you Hear the Consumer’s Voice -September Director  

There is no subject in funeral service today fraught with more misinformation than preneed. Funeral home managers “do” preneed.  That means they write it and honor it as part of serving families. The reason it is a big part of our re-engineering series is that most funeral home owners do not have any standards of production and service. My goal is to create those objectives so we know if the preneed dynamic is performing in a businesslike fashion.   Click here to read the complete article Re-engineering Your PreNeed – September 2014- Finance 101-The Director

Do the words “debits” and “credits” sound like a foreign language to you?  How do you know which account to debit and which to credit to increase or decrease their balance? Read this months Accounting newsletter to find out more. Accounting Newsletter September 2014

In case you haven’t opened your eyes in the past 30 years, the funeral business has changed. It has changed from a business model based on merchandise to a business model based on service. Click here to read more  Not Your Father’s Casket August 2014 AFD