Stephanie Ramsey

Employers repeatedly find themselves trying to fill positions within their business. The most frequent question when this occurs is; “Who do we hire?” Such a simple question can lead to hours of frustration. Don’t panic, there is a process you can use to help overcome the challenge of prospecting through candidates to find that needle in a hay stack. Step 1. Make sure you have a job description for the position to be filled. You don’t have one? No problem you can make one following these steps: I. List the specific duties or tasks you want this position to fill. This can encompass many different things depending on the position. Meet with families Handle first calls Write obituaries Apply for death certificates Embalm bodies II. Describe the scope of the position. What is the purpose and responsibilities of this position? […]

After much time and effort, you’ve added a new employee. Awesome! Now what? 10 simple steps to creating an in-house training program. Getting a new employee through the front door is just the first step in your journey of creating a quality employee. The next step, training, is thought to be the most important in the employment process. Effective training maximizes the value a new employee adds to your business and establishes the necessary foundation for a long-term, positive employment relationship. Job satisfaction is one of the key factors that leads to an employee’s choice to remain with an employer, and creating a basic training program can reap significant benefits in terms of employee retention and job satisfaction. Unfortunately, many funeral home owners are overwhelmed by the thought of training a new employee, let alone developing a formal training process. […]

HR Reality Check Case Study #1.  In the March issue of American Funeral Director, Stephanie Ramsey answers questions about the Form I-9. What are the rules and what happens when a mistake is made? Read Stephanie Ramsey’s article to find out the resolution and preventive measures you need to take.

In this quarterly issue of Front Office News, we offer tips to raise awareness of accommodation requests for employees as well as how to handle overwhelmed employees.