John McQueen

November 23, 2020

Are You Prepared for Your Future?

Develop a firm plan of action that increases financial stamina and improves customer experience. Preparation requires planning. We plan for all sorts of events that may never impact us: fire, theft, accident, natural disaster. We plan for the birth of a child, birthdays, graduations and weddings. We even plan for the inevitable – our demise! So, if we plan for so many other things, how come so many of us do not plan for the success of our business? Is it too time consuming? Perhaps. Are we simply complacent? Probably. Is it even necessary? Most definitely! Defining one’s strategy, identifying needs, allocating resources, setting priorities to reach certain benchmarks and instituting control mechanisms to identify potential pitfalls are all part of the strategic planning process. There should be short- and long-term plans in place for your business – for its […]
October 25, 2020

An Extra Olive

The olive is an ancient symbol meaning ‘let us make peace’.  It is also that tasty treat found in your favorite martini.  Relationships can be much like a martini – simple and clean or downright dirty.  But the best martinis come with an extra olive – preferably stuffed with goodness.  The same is true of our relationships with our local hospices. For some in funeral service, the word hospice invokes negative thoughts fostered by an adversarial role between the two businesses.  Yes, hospice, just like your funeral home, is in business.  Like any business, hospice’s primary role is to promote their business, not yours.  Sometimes, hospice, like many businesses in their quest for growth, overreach into areas that place them either in direct competition or at a minimum in an adversarial position.  Examples may include trying to open a funeral […]
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