Thought Leadership

August 15, 2018

Trending Employment Law

Employment laws are always changing, and can vary from state to state and even from one locality to another. There are a number of “hot topics” the people who run funeral homes, cemeteries and crematories need to be aware of. In the United States, employment laws seem to change as frequently as most people change their socks. This is because laws and regulations that relate to employees are enacted not only at the federal level but also at the state, county and city levels. News reports about proposed or implemented employment laws can help funeral home, cemetery and crematory owners and managers anticipate the impact their businesses may face, but such news tends to focus on major changes such as increases in the minimum wage or very controversial laws. But many employment laws don’t make the headlines and are only […]
August 15, 2018

Finding A Bank To Finance Building A New Mausoleum

A cemetery is a different kind of business, so it’s not surprising that when it comes to getting their projects financed, cemeterians need to understand that and find the right sort of banker. Dear CI, I went to my bank to borrow money to build a new mausoleum. They turned me down. They said, “they could not perfect a collateral arrangement on the mausoleum.” I have built three previous mausoleums and they financed them all. Why has their position changed? Sincerely,            Need to Borrow in Boston   Dear NBB, I think your bank got smarter of late. Allow me to explain in detail. There are two types of lending relationships consumers and their banks might have. Most banks are asset-based lenders. This means you give them an item of collateral and they will generally loan you some percentage of […]
July 13, 2018

If Dying in Your Funeral Home is on Your Bucket List, Then Don’t Read This

We’ve all heard about it, some of us have one, and a movie was made to shed light on how it can be accomplished: A Bucket List. A loose definition of a bucket list is coming to terms with who we are as a person, what we have or have not accomplished in life, and the desire to complete a list of things we want to see or do before death. Personally, at this point in my life I don’t have a long list. Returning to Cuba for a week of cigars with local libations and attending a Little League World Series in Williamsport, Pennsylvania are two that remain. As we in the funeral profession know all too well, many people have a bucket list that never came to fruition. Death is not a scheduled event (except for a conviction […]
June 29, 2018

A Victory Forgotten

The profession has failed to continue to embrace the purpose of the basic non-declinable services fee. Dear Dan, In the 30 years of being in my family business, I have seen the inside of my competitor’s funeral home three times. They have a bronze plaque inscribed with a quote about the quality of a funeral. I am not sure who said this, but my father thinks it’s a quote from a former longtime executive director of NFDA. We don’t use the same casket company or I would ask the salesman to go over and take a picture of it. And I don’t want to ask my competitor about it because it might make him feel superior to me. I was wondering what you might know of this quote and the person who said it. Dumbfounded in Delaware   Dear Dumbfounded, […]
June 29, 2018

How to Become an Influential Business: Train Your Staff

We all want to think that our funeral home offers the best service when compared to our competitors. We want to assume that the work coming out of our prep room is superior as well. Why would you be in business if your goal was to be second or third best in your market? How do you really know if you’re the best? What quantifies the meaning of “best?” If you are not regularly surveying your families, you have no idea. The Foresight Companies can even survey families who did not choose your firm and give you insight as to why. We must, from time to time, conduct an operational audit of our firm. The results of which will (if we’re honest with ourselves) yield an answer to the question: Are we really the best in our market? Even if […]
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