Welton Hong

Written By Welton Hong If you haven’t looked at your Google Business Profile lately, now’s the time. Google has quietly rolled out several powerful new features that make business profiles more than just digital listings — they have become a real-time marketing tool. For funeral home owners who want to retain market share, attract more calls, and connect with families at the exact moment they’re searching, these updates are too important to ignore. Here’s what’s new — and how to make it work for your funeral business. Product Highlights: Showcase Your Services Like Never Before What’s new: Funeral homes can now list services and packages in the “Products” section of their profile — complete with descriptions, prices (optional), and images. Why it matters: Most families searching for a funeral home are in decision mode. Clear, easy-to-scan information about cremation, traditional […]

Written by Welton Hong, Ring Ring Marketing Running a successful pay-per-click (PPC) ad campaign isn’t just about showing up; it’s about showing up for the right audience. Many funeral homes focus heavily on selecting the “perfect” keywords, but that’s only one side of the coin. If you’re not also eliminating the wrong traffic, you’re leaving the back door wide open—and your ad budget is walking out. Think of your PPC campaign like planning a formal dinner party. Your positive keywords are the invitations you send out: they determine who shows up. But if you don’t set clear expectations or limit plus-ones, you might find your living room packed with folks who thought it was a backyard barbecue. Negative keywords are your way of saying, “This isn’t that kind of party.” Let’s say your funeral home provides high-end funeral services. You […]

Written by Welton Hong, Ring Ring Marketing Nike, Apple and Coca-Cola are just a few companies with a brand so recognizable that a large majority can draw their logo from memory, recite their slogan or (at the very least) name a few products they sell. While not on such a grand scale, of course, my guess is you’ve put some effort into giving your funeral home a brand, too. You’ve got a logo, website, mission statement and maybe even a color palette. But how much effort have you put into your own brand? Before you write it off, personal branding isn’t about self-promotion—and it isn’t just for celebrities or social media influencers. As a funeral director, you’re the face of your funeral home. And for you, a personal brand is about developing trust, credibility and a genuine connection with the […]

Written by Welton Hong, Ring Ring Marketing Artificial intelligence (AI) is likely already part of your daily life—whether through curated playlists on Spotify or Pandora, those Netflix recommendations that are seemingly spot on or the smart assistant you ask to turn on the kitchen light when you get home from work. So while AI might still sound futuristic—something out of a sci-fi novel rather than a tool for everyday business—the truth is, AI has been around for a while and is presently shaping many industries. Deathcare is headed that direction, too. But in funeral service, its role must be handled with care. AI can certainly assist, but definitely not replace human empathy. So, my advice if you decide to integrate it in any way is to ensure it operates under human oversight, maintains data privacy and is transparently communicated to […]