Funeral and Cemetery Consumer Behavior Study

November 23, 2020

Your Funeral Service Convocation Is Worth Being Transparent About

“How lucky I am to have something that makes saying goodbye so hard.” – A.A. Milne, The Complete Tales of Winnie-the-Pooh I wanted to begin with this Winnie-the-Pooh quote as the theme of this writing.  However, I will tie this quote back into everything at the end. In our recently published 2020 Foresight Funeral & Cemetery Consumer Behavior Study, it reveals several key ways in which the pandemic has changed funeral and cemetery services in the minds and attitudes of the consumer in the United States—with most of these changes now universally recognized as permanent for a profession that simply has not changed significantly over the last century.  Some key consumer behavioral changes are directly related to pricing transparency online and include the following: 75% of consumers state that they want access to pricing online. 52% of consumers state that […]
October 26, 2020

Foresight Focus Whitepaper: Embracing Transparency to Drive Profitability

Introduction It is fundamentally accepted that new technologies have transformed the way we do business in almost every sector over the past 25 years. It is equally true that the pandemic has opened the floodgates in terms of how consumers look at, look for, and consume information at the convenience and touch of their fingertips. This has especially increased the competition among service-based businesses and companies. For example, large grocery chains have been offering curbside services for several years. However, a consumer now has the ability to hire a personal shopper via a mobile app to accomplish this task of grocery shopping for him/her and have the groceries delivered right to his/her door. Or in our case for the funeral and cemetery profession, the pandemic has forever changed how the presentation, communication, and consumption of information is shared and experienced […]
October 26, 2020

Foresight Focus Whitepaper: Five Ways Technology is Transforming the Profession

 Introduction  Our recently published 2020 Foresight Funeral and Cemetery Consumer Behavior Study (FCCBS) outlined how Covid-19 has driven technology to forever alter the funeral and cemetery profession. The impact of this change has aff­ected not only how funeral homes and cemeteries present their services and off­erings to the general public, but has also influenced how mourners actually participate in the burial and grieving processes. There are three main ways in which technology is changing our profession. The first is the clear consumer preference for the availability of pricing information online. 75% of consumers now state they want access to pricing online, and over half (52%) say they will only do business in the future with companies that provide online pricing, per 2020 FCCBS. The second is the use of virtual meetings, fundamentally changing both the Pre-Need and At-Need sales processes […]
October 25, 2020

Ask the Experts! Your questions on financing answered by Foresight!

One service area that we are always asked for insight and guidance on is our Business Financing Services. For this month’s column, we combined all of the most popular financing questions into one comprehensive article. Continue reading below as Doug Gober, Partner provides some insights on SBA financing, debt refinancing, borrowing limits, and more.  Question: Why would I want to get SBA financing instead of going to my local bank? Doug Gober: Since its inception, SBA lending has become very popular because it opens the door to a larger base of entrepreneurs transitioning into businesses. It does so by reducing the amount of initial investment required and extending the terms on of the loan. Unless you have significant investment dollars available, it is difficult for quality, skilled people to become a business owner using conventional lending. Conventional commercial lending effectively […]
September 21, 2020

Ask the Experts! Your questions about expanding your business answered by Foresight!

We were recently asked what the process would entail for a successful business owner to now branch out and explore new business ventures, specifically Pet Services. John T. McQueen, CFSP, Director of Client Experience provides some insights on how to expand your business and where to begin. Question: My family and I have been running a successful funeral home for many years. We have begun to look into new ventures to expand our business and are interested in pet services. What advice can you offer us and where do we begin? John T. McQueen: Pet services can be a great addition to your funeral home offerings, but it must be well-thought out and planned.  There are also three basic models you can use to start a pet business – pet burials, pet cremations, and combination.  Most funeral homes that start […]
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