Strategic Performance Analysis

Learn How to Attract the Right Help & Retain the Staff You Have Drive down Main Street in almost any town throughout the United States and a common sight are signs that consist of two words: “Help Wanted” or “We’re Hiring”. Based on a 2022 funeral industry survey and report, between 2020 and 2030, the U.S. Total Employment Growth Rate is expected to be 7.7%. Of course, the report also shared that the growth rate in the funeral profession is going to be a dismal 4.0%. So how does this compare to other trades in the service industry? According to the Employment Projections by Projections Managing Partnership, bartenders are expected to increase 32.5% and barbers will increase 17.5% during the same period. In addition, dental hygienists will increase 11.2%, EMTs and paramedics by 10.9%, and electricians by 9.1%. What does […]

What Is the Solution for the Continuity of a Perpetual Business? The age of most companies in the United States is relatively young. Even those huge companies on the Dow Jones (DJIA) are on average barely 20 years old. When we use the concept of a cemetery, they are intended to be perpetual. Perpetual is forever, which is longer than 20 years. While the anticipation of an on-going concern might be into perpetuity, no company on the DJIA can assert that they are committed to running their company in perpetuity. That is what makes a cemetery business so unique. Funeral homes are a bit different in their on-going concern mentality. Funeral home owners have a mentality of a perpetual provider. However, their historical reliance on a building makes the funeral home a business that is immobile. This means the business […]

A peacetime army often can be effectively led with good administration and management up and down the ranks, with strong leadership at the top. In wartime, leadership is required at all levels. No one has figured out how to manage people effectively in battle, they simply must be led. I am not suggesting that funeral service and wartime are one in the same. However, I do think this analogy does highlight the reality of the times we are facing in funeral service. The radical changes that have impacted our profession has often made it feel like we are in crisis mode. In general, times have been quite good for most of us in funeral service over the past few years. We have been pushed to the limits but have come out better and stronger for it. The pandemic ushered in […]

It is a simple matter. When you make an advance sale of an interment right, do you at the same time make an advance sale of the Opening/Closing (O&C)? In my 40-year career, I have never seen such a simple question cause so much disagreement. Let me make sure we all understand the description of the simple matter at hand. For any interment, in the ground or above ground, for a caskets interment or an urn inurnment, there needs to be a service for opening the crypt, grave, or niche. Once opened, after placing the human remains in the site, you close the grave or ground niche by refilling earth or closing the door panel of the above ground niche or crypt. It is a simple act. We all charge for it. The question is not whether to charge at […]