HR management

March 22, 2021

HR Reality Check: Case Study #21

Scenario: Morten Funeral and Cremation Service is a high-volume business on the East Coast. The business is owned by Jim and Jane Morten who took the business over from Jim’s dad, Tom Morten, more than 15 years ago. This multigenerational business has served the heavy-populated area for more than 100 years. Jim and Jane have a great team of employees that support them in providing excellent service to the families in their community. However, there is one area of concern with their employees that continues to be a rising challenge for them. As the population in the area continues to grow, the roadways have become more congested. The number of incidents in which their employees are involved in car accidents are increasing. There appears to be an alarming trend where their employees are the ones at fault for these accidents. […]
February 22, 2021

The Future of Green

Consider additional growth paths to draw coming generations, some of which are already exerting a huge influence on their aging parents. When we think about “going green,” our minds are often directed to today’s “green movement” or, as some call it, “green revolution.” But going green is not a new concept. Although many think the movement began in the 1970s after the conclusion of two world wars and a shift in the United States from an agrarian society to an industrial society, a green movement also began in the 1830s and was defined as a movement to protect the ecosystems. Still earlier versions of green movements began centuries prior, when countries such as Germany, France and England began practicing sustainable forestry management during the medieval period. Communities in Asia also practiced soil conservation through terrace farming and other agricultural practices […]
December 21, 2020

HR Reality Check: Case Study #20

Scenario: Meyer-Landis Funeral & Cremation Service has been serving families in the northern United States since the late 1800s. Currently the business is owned by Brian and Jackie Landis. They pride themselves on excellent service to their families and train all their employees to adhere to their credo, “Our community and the families we serve are our first priority and deserve to be treated as we would treat a member of our own family.” As COVID-19 became a reality earlier this year, this motto became a talisman for Brian and Jackie as they have experienced a fair number of COVID cases. At the request of their more vulnerable employees, they have limited those individuals’ exposure by adjusting their schedules or responsibilities. In fact, one of their senior licensed funeral directors elected to retire, and they have not yet been able […]
September 21, 2020

NFDA Consumer Awareness and Preferences Survey: My 2020 Takeaway

Before I comment on the top slides in the survey I think every funeral director should be focused on, allow me to say that I love the fact that this survey is intentionally trying to be more inclusive. One key point I must assert first is brought about by these changes in survey demographics. The 2020 survey takes into consideration people of wider race and age than ever before. It’s weighting younger this year, with 62.1% of respondents between ages 40 and 54 (compared to 36.1% in 2019 and 23.7% in 2018). The survey is also weighting more diverse. A higher percentage of respondents identified themselves as Hispanic (15.5%, compared to 11.1% in 2019), and fewer identified themselves as white (52.4%, compared to 57.9% in 2019). I also believe that leading to a shift in perceived results is the higher […]
September 21, 2020

HR Reality Check: Case Study #19

Scenario: Kirkland Cremation and Funeral Services provides services to approximately 150 families in its community. The business is owned by Clark Kirkland. Clark has one other licensed funeral director besides himself and also relies on multiple part-time funeral assistants. Most of these funeral assistants work regular part-time hours averaging 24 hours per week. In late March, when COVID-19 led to his state mandating “safer-at-home” orders, Clark made the difficult decision to lay off most of his part-time staff to do his part to help contain the virus. His expec-tation was this would be only a short period of time as he was an essential business and he needed his staff. However, the federal government then enacted the stimulus package providing additional benefits to newly laid off employees. For the past several weeks, even though Clark has offered his part-time employees […]
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