The COVID-19 pandemic has forever impacted consumer attitudes and behaviors in three key areas of the funeral and cemetery business including the buying and shopping process, the necessity of physical presence to support loved ones in their time of need, and the influence of technology on both.
The video below from ABC 13 Houston gives more insight into our Consumer Behavior Study on the Funeral & Cemetery profession during the COVID-19 pandemic.
(This video was reshared with permission from ABC 13 Houston)